Support

Get help

Email us and a person will read it. Most replies go out the same day.

Contact

Tell us the email or phone number on your account and what you were doing when it went wrong. Don’t send passwords or sign-in codes.

Common questions

I didn’t get my sign-in code

Codes take up to a minute. Check spam if you used email. If nothing arrives, email us and we’ll look at the delivery log for your address.

What is an invite code and where do I get one?

Clients join through a coach. Your coach generates a code from their dashboard and sends it to you. Each code works once and expires after 48 hours, so ask for a fresh one if yours has lapsed.

How do I delete my account?

Open the app, go to Profile, and choose Delete account. It is permanent and immediate: your plans, logged workouts, health data, messages and photos are destroyed and cannot be recovered. If you are stuck on a document-signing screen, the same option is on that screen.

What health data do you read, and who sees it?

Only what you allow, and only from Apple Health or Health Connect after you grant access. Your coach sees what you share so they can adjust your plan, and nobody else does: we do not sell it, and we do not use it for advertising. You can revoke access at any time from your profile screen in the app, or in your phone’s health settings. Withdrawing stops any new data reaching us; to remove what has already synced, email us or delete your account. See the privacy policy for the full list.

I’m a coach and my client can’t get in

Check that the invite code hasn’t been used or expired, and that they’re signing in with the same email they joined with. You can mint a new code from the client’s row in your dashboard — that’s also the fix for a client who originally joined with a phone number: sign-in is email-only now, so they redeem a fresh code with their email.

Text messages

Sign-in codes arrive by email. Homestead does not send sign-in codes by text message. If a code doesn’t reach your inbox, check spam or request another.

Homestead does not currently send text messages. If you opted in to coach reminders by text while that option existed, none are being sent. You can withdraw that consent at any time by replying STOP to any message you may receive, or by emailing admin@homestead.coach. If text-message features return, we will ask for your consent in the app first, and standard message and data rates may apply.

We do not sell your phone number and we do not share it with anyone for their own marketing. See the privacy policy and terms of service.

See also the privacy policy and terms of service.